You can ask us to delete your AWP Marine account at any time, whether you use the dashboard or one of our mobile apps. This page explains how to ask and what happens afterwards.
How to Request Deletion
Email support@awpmarine.com from the address on your account, asking us to delete it. If you cannot email from that address, write from any address and tell us which account you mean, and we will verify it belongs to you before doing anything.
We will confirm when the account has been deleted. We aim to complete requests within 30 days.
What Gets Deleted
- Your account and sign-in details, including any passkeys
- Your name, email address, phone number and profile picture
- Your active sessions, which are ended immediately
What We Keep, and Why
Some records cannot be deleted on request, because we are required to keep them or because they are not solely about you:
- Inspection records and reports. These belong to the customer who commissioned the inspection and form part of their records. Where an inspection names you, that name stays in the report.
- Invoices, expenses and payment records. UK law requires us to retain accounting records for six years.
- Messages you sent to other users, which remain in their copy of the conversation.
We keep these only for as long as the law or the customer relationship requires, and they are covered by our Privacy Policy.
If You Are an Inspector
Deleting your account ends your access to the platform. It does not by itself end any engagement or contract you have with us, so speak to your usual contact as well.